Collab: Tech Specialist

We are looking for a passionate and tech-savvy individual to join one of Maine’s most forward-thinking financial institutions. As a Collab: Tech Specialist, you’ll play a key role in creating an interactive, engaging space where visitors can explore technology, share ideas, and connect with others to solve challenges together. Your ability to engage, educate, and empower people will help build stronger communities through the use of digital solutions and collaborative innovation.

At Town & Country Federal Credit Union, we believe that progress happens when people work together. Through Collab: Tech, we provide a space for meaningful discussions, hands-on learning, and new ways of thinking. Employees in this role will have opportunities to lead conversations, introduce visitors to emerging digital tools, and help members feel confident using technology in their daily lives. Beyond the walls of Collab, we actively support local organizations and initiatives, strengthening our ties to the community we serve.

This is not a traditional tech support role—it’s about inspiring curiosity, making connections, and helping people unlock new possibilities through technology.

Function and Responsibilities

As a Collab: Tech Specialist, your goal is to make technology approachable and engaging while fostering an environment where people feel encouraged to explore new ideas.

• Provide exceptional visitor experiences, ensuring that every interaction is welcoming, engaging, and meaningful.
• Help members and guests navigate digital banking tools and emerging technologies, showing how they can enhance their financial and everyday lives.
• Stay current on new technologies, trends, and innovations, using this knowledge to guide conversations and support visitors effectively.
• Act as a connector, introducing visitors to opportunities within the credit union and broader community that align with their needs and interests.
• Facilitate discussions and experiences that encourage collaboration and problem-solving, empowering visitors to share ideas and contribute to meaningful initiatives.
• Represent Collab and Town & Country FCU at local events, fostering partnerships and community engagement.
• Adapt quickly to new challenges and maintain a flexible approach to helping visitors explore different solutions.

Education & Experience

One to three years of similar or related work experience. 2-year college degree, or completion of special certification or licensing, or completion of specialized training courses conducted by vendor, or job specific skills acquired through an apprenticeship program.

Interpersonal Skills

This role requires a dynamic and engaging communicator who enjoys helping people feel comfortable with technology. The ideal candidate is adaptable, curious, and energized by personal interactions.

• Strong ability to explain digital concepts in simple, relatable terms to individuals with varying levels of experience.
• Natural ability to build rapport and create a welcoming environment, ensuring visitors feel heard, valued, and supported.
• Comfort working in a fast-paced, ever-evolving setting, embracing new opportunities and challenges with enthusiasm.
• A problem-solving mindset, eager to explore creative solutions and help visitors discover new possibilities.
• Professional, positive, and highly motivated to make an impact in both the credit union and the broader community.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or by using electronic equipment and devices.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Sits at desk for extended periods of time.
• Repetitive motion with hands and arms while using computer.
• Lift up to 25 lbs.

Location

his position is located at our Collab: Tech location at 59 Middle Street, Portland, ME 04101

Benefits

Medical (HSA), dental, vision, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, paid volunteer hours, 401K, bonus plan, profit sharing, tuition reimbursement, corporate logo wear, insurance and credit union product discounts, and lots of perks!

This is an opportunity to be part of something bigger—to help people connect, learn, and embrace the future with confidence. If you’re ready to engage, educate, and inspire, we invite you to join us in shaping the next generation of digital experiences.

Apply today and be part of the movement toward a more connected and innovative future.